Total Quality Management
Course Objective
This course enables students to build a robust understanding of Total Quality Management (TQM) as a strategic tool for operational excellence and customer satisfaction. Students will explore quality philosophies, tools, standards, and analytics while building leadership, digital fluency, and adaptability to manage quality initiatives in manufacturing and service organizations.
Learning Outcomes
- Understand the principles and evolution of TQM and its impact on business performance.
- Apply tools such as SPC, QFD, FMEA, and control charts for quality improvement.
- Interpret ISO and Six Sigma standards and integrate them in business processes.
- Leverage digital systems for quality analytics and performance monitoring.
- Lead cross-functional quality improvement teams with effective communication.
Total Quality Management Syllabus T30
| Session No. | Topics | Tool/Reading/Activity | Skill Focus |
|---|---|---|---|
| 1 | Introduction to TQM and Quality Evolution | Besterfield Ch.1, pp. 1–24 | Strategic Thinking |
| 2 | Principles of TQM and Customer Focus | Ch.2, pp. 25–46 | Customer Orientation |
| 3 | Quality Gurus and Their Contributions | Ch.3, pp. 47–70 | Conceptual Clarity |
| 4 | Cost of Quality and Organizational Impact | Ch.4, pp. 71–90 | Financial Insight |
| 5 | Continuous Improvement and Kaizen | Ch.5, pp. 91–115 | Change Management |
| 6 | Statistical Process Control (SPC) | Ch.6, pp. 117–138 | Analytical Tools |
| 7 | Control Charts for Variables and Attributes | Ch.7, pp. 139–162 | Problem Solving |
| 8 | Failure Mode & Effects Analysis (FMEA) | Ch.8, pp. 163–180 | Risk Management |
| 9 | Quality Function Deployment (QFD) | Ch.9, pp. 181–202 | Customer-Centric Design |
| 10 | Benchmarking and Best Practices | Ch.10, pp. 203–220 | Competitive Analysis |
| 11 | ISO 9001 Standards and Documentation | Ch.11, pp. 221–245 | Standard Compliance |
| 12 | Six Sigma Methodology and DMAIC | Six Sigma Text pp. 15–42 | Process Optimization |
| 13 | Digital Quality Tools and Industry 4.0 | Tech Articles + Case | Digital Fluency |
| 14 | Final Presentations: TQM Audit & Strategy | Student Project | Leadership Communication |
Textbook & Resources
Primary Textbook:
- Total Quality Management by Dale H. Besterfield et al., 3rd Edition
Supplementary:
- Juran’s Quality Handbook; Six Sigma for Managers by Greg Brue