Operations Management
Course Objective
This course introduces students to the principles and tools of managing operations in manufacturing and services. It focuses on optimizing processes, improving quality, managing capacity, and leveraging supply chain strategies to drive operational efficiency and business value.
Learning Outcomes
- Analyze and improve operational processes using lean and quality frameworks
- Apply forecasting, capacity planning, and inventory control models
- Align operations strategy with business objectives across industries
Operations Management Syllabus T30
| Session No. | Topics | Tool/Reading/Activity | Skill Focus |
|---|---|---|---|
| Session | Topic | Tool/Reading/Activity | Skill Focus |
| 1 | Introduction to Operations Management | Operations System Diagram | Process Thinking |
| 2 | Operations Strategy | Case: McDonald’s vs Apple | Competitive Advantage |
| 3 | Process Design & Mapping | Flowcharts, VSM Lab | Efficiency Mapping |
| 4 | Capacity Planning | Excel Capacity Sheet | Load Optimization |
| 5 | Forecasting Techniques | Moving Average, Regression | Demand Planning |
| 6 | Facility Location & Layout | Location Modeling Exercise | Network Optimization |
| 7 | Production Planning & Scheduling | Gantt Charts + ERP Demo | Time Management |
| 8 | Inventory Management | EOQ, Safety Stock Templates | Inventory Control |
| 9 | Lean Systems & JIT | 5S + Waste Elimination Exercise | Lean Operations |
| 10 | Quality Management & Six Sigma | DMAIC Framework | Defect Reduction |
| 11 | Total Quality Management (TQM) | TQM Quiz & Case | Continuous Improvement |
| 12 | Service Operations | Service Blueprinting | Experience Engineering |
| 13 | Supply Chain Management Overview | Bullwhip Effect Simulation | Supply Chain Coordination |
| 14 | Logistics and Distribution | Amazon Fulfillment Case Study | Last-Mile Thinking |
| 15 | Inventory & Warehousing Automation | Smart Tech in Ops (WMS, RFID) | Tech-Driven Optimization |
| 16 | Sustainability in Operations | Green Ops Case | Ethical Process Design |
| 17 | Operations Analytics | Dashboarding with Excel | Data-Driven Decision Making |
| 18 | Digital Transformation in Operations | IoT, AI in Ops Simulation | Industry 4.0 Fluency |
| 19 | Capstone Project Briefing | Business Simulation Setup | Systemic Operational Integration |
| 20 | Final Presentations | Process + Performance Deck | Executive Operations Storytelling |
Textbook & Resources
- Primary Tools & Techniques: Process Mapping, Forecasting Models, EOQ, Six Sigma Tools, Simulation, Value Stream Maps
Recommended Books:
- Operations Management – William J. Stevenson
- The Goal – Eliyahu M. Goldratt