PGDM Core Subject
Quality Management
Course Objective
Primary PO Mapping: PO1 (Tech Integration) and PO2 (Critical Thinking & Data-Driven Decision Making).
Strategic Focus: Applying Six Sigma tools (DMAIC) and Statistical Quality Control to minimize process variance and enhance organizational efficiency.
Mandatory Textbook: Total Quality Management by K. Shridhara Bhat (Himalaya Publishing House).
Internal Assessment Scheme (70 Marks)
|
Component |
Marks |
Description |
Mapped CO |
|
Simulation |
20 |
The Lean Factory: Identifying and removing waste (Muda) in a live simulation. |
CO3, CO5 |
|
Case Study |
10 |
"Six Sigma Journey": Analysis of a quality turnaround (e.g., Motorola or Tata Steel). |
CO1, CO3 |
|
Presentation |
10 |
"Quality Audit": Presenting a plan to minimize variance in a service process. |
CO5 |
|
Mid Term |
10 |
Internal written exam covering Foundations of Quality and TQM. |
CO1 |
|
Project |
10 |
"Control Chart Lab": Using Excel to build X-bar and R charts for a real dataset. |
CO3 |
|
Class Participation |
10 |
Active participation in Lean workshops and fishbone analysis. |
All |
20-Session Plan
Each session assumes 90 minutes of class time plus 60 minutes of pre-class preparation.
|
Session |
Topic |
Pre-Reading (K. Shridhara Bhat) |
Daily Assignment |
|
1 |
Evolution of Quality Management |
Ch 1: Intro to TQM |
|
|
2 |
Quality Gurus: Deming, Juran, Ishikawa |
Ch 2: Quality Philosophies |
A1: PDCA Cycle Map |
|
3 |
Customer Focus and Satisfaction (NPS) |
Ch 4: Customer Satisfaction |
|
|
4 |
The Seven Basic Quality Tools |
Ch 5: Quality Tools |
|
|
5 |
Statistical Process Control (SPC) |
Ch 6: Statistical Tools |
A2: Pareto Analysis |
|
6 |
Control Charts (X-bar and R Charts) |
Ch 7: Control Charts |
A3: Chart Construction |
|
7 |
Total Quality Management (TQM) Framework |
Ch 10: TQM Systems |
|
|
8 |
Benchmarking for Excellence |
Ch 12: Benchmarking |
A4: Benchmark Audit |
|
9 |
Quality Function Deployment (QFD) |
Ch 13: QFD & House of Quality |
|
|
10 |
Mid-Term Internal Exam |
Review Sessions 1–9 |
Mid-Term (10M) |
|
11 |
Six Sigma & DMAIC Methodology |
Ch 15: Six Sigma |
|
|
12 |
Lean Thinking: The 7 Wastes (Muda) |
Ch 16: Lean Systems |
A5: Waste Identification |
|
13 |
JIT and Kanban Systems |
Ch 17: JIT Manufacturing |
|
|
14 |
ISO 9000 & 14000 Standards |
Ch 18: Quality Standards |
A6: Compliance Check |
|
15 |
Simulation Lab: The Lean Factory |
Manual: Waste Removal |
Simulation (10M) |
|
16 |
Simulation Lab: Six Sigma Challenge |
Manual: Variance Control |
Simulation (10M) |
|
17 |
Quality in Service Sectors (SERVQUAL) |
Technical Note: Service Quality |
|
|
18 |
ESG & Quality: Sustainable Excellence |
Technical Note: Green Quality |
Sustainability Plan |
|
19 |
Presentation: Quality Audit |
Manual: Data-Driven Defense |
Presentation (10M) |
|
20 |
Course Synthesis & Final Review |
Review of Analytical Excellence |